Frequently Asked Questions
Here are some answers to the most commonly asked questions about our products and services. If you don’t find the answer you’re looking for, please visit our Contact Us page or contact our Customer Care Center.
Does Pennian Bank have a Customer Service Department?
What number do I call for After Hours support on my debit card?
The After Hours support number 866-960-2284. This number can be used to report a lost or stolen card.
How can I find out what my balance on my account is?
How can I reset my Online or Mobile Banking password?
Online and Mobile Banking passwords can be reset by selecting the Forgot Password option. Customers can also reach out to the Customer Care Team at 717-436-2144 for further assistance.
How can I unlock my Online or Mobile Banking login?
If you become locked out of your personal Online or Mobile Banking, please click on the Login Help option and follow the instructions. Business Login customers will need to reach out to our Customer Care Team at 717-436-2144 for further assistance.
How can I open an account?
Checking and Savings accounts can be opened online through our website, within Online/Mobile Banking, or in one of our many branch locations. To open a Certificate of Deposit or IRA, please reach out to our staff at one of our branch locations.
Why was my debit card blocked for fraud?
Our Fraud Department utilizes a program to monitor debit card activity. When a suspicious or abnormal charge occurs, there may be a block placed on your card. The Fraud Department will then reach out to you to verify the charge in question.
How can I block or unblock my card after business hours?
Please call our Fraud Department Helpline for after-hours assistance in unblocking or placing a block your debit card: 1-866-960-2284.
Should I contact the bank if I plan to travel and use my debit card?
I am trying to make a large purchase on my debit card, but it will not go through.
The purchase you are trying to make may be over your daily limit. Please reach out to your local office or our Customer Care Team at 717-436-2144 for further assistance. We do advise that you reach out to us prior to making a large purchase on your debit card so that your limit can be raised if needed.
How do I activate my debit card?
The activation instructions are found on the sticker one the front of your new debit card.
What do I do if I believe I have been scammed?
You will first need to cut all contact with the scammer. If they were able to gain access to your computer, unplug it from the power source. If they have your debit card information, you will need to contact our Customer Care Team at 717-436-2144 or our after-hours Fraud Department Helpline at 1-866-960-2284.
You should then reach out to your local office or our Customer Care Team for further instruction.
Why isn’t my mobile deposit item showing on my account?
Checks submitted via mobile deposit before 4:00 pm on a bank business day will generally be processed and credited to your account that evening and available the next business day. Deposits made after 4:00 pm will generally be processed and credited to your account on the evening of the next business day.
Can I make a loan payment in Online or Mobile Banking?
Yes, you can submit a payment to your Pennian Bank loan through your Online and Mobile banking. Select the Transactions tab on the menu followed by Loan Payment. Payments cannot be submitted through the Funds Transfer tab.
Where can I find rates on CD’s?
Our staff is trained on our customizable CD program that can calculate a personalized term and rate to best fit your needs. Please reach out to your local office to hear any standard or promotional rates we may have to offer.
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